Effective as of June 25, 2023
This Privacy Policy informs and explains to you how we collect, store, and process any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for your identification or identifiability (hereinafter the “Personal Data”) at BIB Holdings (Malaysia) Sdn Bhd. (hereinafter – “BIB Holdings”, “we”, “our”). Privacy and data protection are core principles on which we have our website [link] and any of our AppStore or Google Play applications “FG Wallet” (hereinafter the “Application”).
We have implemented various technical and organizational measures to be compliant with applicable personal data, privacy, and data security legislation in the countries where we operate or where the applicable law applies to us.
This Privacy Policy sets forth the basic rules and principles by which we process your Personal Data, and mentions our responsibilities while processing your Personal Data according to transparency obligations. We do not intend to collect personal data of children or persons under the age of 13 (thirteen) years old.
Contact details and Questions
Any questions about this Privacy Policy, the processing of Personal Data or data subject’s requests shall be directed to:
BIB Holdings (Malaysia) Sdn Bhd.
Address: Room 101, Maple House, 118 High Street, Purely, London, United Kingdom
Email: support@fg-wallet.com
1. Principles
Our Application is based on principles relating to the processing of the Personal Data and we commit to the following principles relating to the processing of the Personal Data:
2. Registration/Login Not Required
FG Wallet requires you to register and log in.
3. Private Keys Stay on Device
Your private keys will stay on your device.
4. Categories of Collected Personal Data
We collect the following categories of your Personal Data:
5. Processed Personal Data
We process personal data when you interact with the Application or use our services, especially when:
6. Purposes and Legal bases for the Processing of Your Personal Data
We process your Personal Data for the following purposes:
7. Blockchain Transactions
Your blockchain transactions may be relayed through servers or nodes and will be publicly visible due to the public nature of distributed ledger systems.
8. Secure Communication with our Servers, Confidentiality, and Security Measures
We have security and organizational measures and procedures to secure the data collected and stored and to prevent it from being accidentally lost, used, altered, disclosed, or accessed without authorization. All of our servers support HTTPS. We allow disclosure of your personal data only to those employees and companies who have a business need to know such data. They will process the Personal Data on our instructions and they are obliged to do it confidentially under confidentiality agreements.
You acknowledge that no data transmission is guaranteed to be 100% secure and there may be risks. You are responsible for your login information and password. You shall keep them confidential. In case if your privacy has been breached, please contact us immediately. We have procedures in place to handle any potential data breach and we will inform a regulator of a breach if we are legally required to do so.
9. Communication with Third-Party Servers
Exchange rates, balances, transactions, and other blockchain information may be read from or related to third-party servers. We cannot guarantee the privacy of your Internet connection.
10. Location of the Processing of Personal Data and Third-Party Services
The Personal Data is collected and processed by the company incorporated in UK.
The Application contains links to third-party sites. The Privacy Policy does not cover the privacy practices of such third parties. These third parties have their own privacy policies and we do not accept any responsibility or liability for their sites, features or policies. Please read their privacy policies before you submit any data to them.
There are the following third parties:
11. Aggregate Usage Statistics
We may collect FG services usage information in order to improve function or UI, but will only use this information in an aggregated, anonymized fashion, and never in association with your name, email, or other personal data.
12. Optional Extra Personal Data
You may choose to provide us with the Personal Data in order to participate in certain programs, activate features, or obtain other benefits but you will always be able to use the basic features of FG Wallet without providing personal data. If you provide us with the Personal Data then, notwithstanding any part of this Privacy Policy, we may use that information in order to provide you with services or to improve the functioning or UI of FG Wallet.
13. Your Rights as Data Subject
You can exercise the following rights by contacting us.
You have the right to access information about you, especially:
You have the right to make us correct any inaccurate Personal Data about you.
You can object to using your Personal Data for profiling you or making automated decisions about you. We may use your Personal Data to determine whether we should let you know the information that might be relevant to you.
You have the right to the data portability of your Personal Data to another service or website. We will give you a copy of your Personal Data in a readable format so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the Personal Data to the other service for you.
You have the right to be “forgotten”. You may ask to erase the Personal Data about you if it is no longer necessary for us to store the data for purposes of your use of the Application.
Once we receive any of your requests we will consider and decide on it within one month unless there is a justified requirement to provide such information faster. This term may be extended according to the applicable law.
We may request specific information from you to confirm your identity when necessary and reasonable. This is a security measure to ensure that the Personal Data is not disclosed to any person who has no right to receive it.
You do not need to pay a fee to access information or other rights but we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive or refuse to comply with your request in these circumstances.
14. Support Requests
If you contact support then as part of the support request we may incidentally collect your personal data but we will endeavor to keep that information secure and confidential. Support information may be managed using a third-party service and further terms of that service may apply to your support request.
15. Retention Policy
We store the Personal Data as long as we need it and the retention practice depends on the type of data we collect, regulatory burden, and how we use the Personal Data. The retention period is based on criteria that include legally mandated retention periods, pending or potential litigation, tax and accounting laws, intellectual property or ownership rights, contract requirements, operational directives or needs, and historical archiving.
In some circumstances, we may anonymize your Personal Data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
16. Changes to the Privacy Policy
FG Wallet reserves the right to change this Privacy Policy at any time. Any changes will be posted so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We will inform you about the changes when it is possible.